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Return Policy

Delivery Area

Hong Kong and Macau 

International Shipping 

Delivery Methods

Delivery ChargeFree shipping with net purchase of HK$500 or above
For order less than HK$500, the delivery charge is HK$35 per order
Delivery TimeCommercial and industrial areas: 2-5 working days
Outlying islands: at least 2-5 working days
No delivery service on Saturdays, Sundays and public holiday
Delivery Details
  • Your order will be delivered by S.F. Express  to the address that you filled out on the checkout page.
  • Once your order is dispatched from the warehouse, our system will send you a “Shipment Confirmation Email” with waybill number of your order. You can check the shipment status by entering the waybill number on corresponding logistics' website. If you need to select the specify delivery time, please contact the logistic company by yourself.
  • To ensure the courier can contact you smoothly, kindly double confirm the mobile number that you submit at checkout page is correct.
  • If the courier cannot contact you twice in a row, the order will be cancelled automatically and we will refund (excluding delivery charge) to your credit card within 20 business days.

For enquiry regarding the delivery, please contact via:

  1. S.F. Express Service
  2. Pickupp Logistics Service
In Store Pick Up 

Delivery TimeOrder will be delivered to Causeway Bay Hysan store or Mongkok Langham Place Retail Store within 1-3 working days

  • Kindly print out or show the “In-store Pickup Email” on your mobile to the staff for verify when you go to pick up the order. Staff will request you to sign off on the receipt for picking the order.
  • Please note that you need to pick up your order within 14 days after receiving the “In-store Pickup Email”. Otherwise the order will be cancelled automatically and we will charge HK$50 as the return delivery charge. The charge will be deducted from the total refund amount of your order, and we will credit back to your credit card within 20 business days.
Delivery ChargeFree shipping with net purchase of HK$500 or above
For order less than HK$500, the delivery charge is HK$35 per order
Delivery TimeCommercial and industrial areas: 2 – 5 working days
Outlying islands: 2-5 working days
No delivery service on Saturdays, Sundays and public holiday
Delivery Details
  • Once your order is dispatched from the warehouse, our system will send you a “Shipment Confirmation Email” with S.F. Express waybill number of your order. You can check the shipment status by entering the waybill number on S.F. Express website. If you need to select the specify delivery time, please contact S.F. Express by yourself. (Please click here check the shipment status.)
  • Once your order is delivered to the designated S.F. Store, S.F. Express will send a SMS to inform you for pick up the order.
  • When you pick up your order at S.F. Store, you need to show the SMS to S.F. staff for verification. You can pick up your order once S.F. staff verified.
  • Please note that you need to pick up your order within 3 days after received the SMS from S.F Express. The overdue order will be collected by S.F. Express. You can call SF's customer service hotline to reschedule your pickup. We will refund (excluding delivery charge) to your credit card within 20 business days.
  • S.F. Express Service Hotline Hong Kong: (852) 2730 0273 /Macau: (853) 2873 7373

    • Please click here to browse the address and opening hours of all S.F. Stores.

    No return 
    Except for product quality issues, there is no return for all products.